Your Privacy, Clearly Explained

01 Who We Are

Get Virtual Help ("we," "us," "our") is a freelance coaching and automation services business. We provide freelance training courses (covering Upwork, Fiverr, LinkedIn, and client acquisition), GoHighLevel automation mentorship and services, and virtual assistant services to clients around the world.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in a course, engage us for services, or otherwise interact with us — including through WhatsApp, email, and our social media channels.

02 Information We Collect

We collect information in a few different ways, depending on how you interact with us:

Information You Provide Directly

• Full name, phone number, and email address (via our enrollment and intake forms)
• Address details — street address, city, state, country, and postal code, where provided
• Freelancing experience and course-related answers you submit (e.g., your platform experience, challenges, and goals)
• Payment confirmation details, such as receipt screenshots sent via WhatsApp after a bank transfer
• Messages, questions, and other content you send us via WhatsApp, email, or social media

Information Collected Automatically

• Basic technical information such as your browser type, device type, and approximate location (derived from IP address), used for currency display and general site functionality
• Standard web server logs (timestamps, pages visited) for security and troubleshooting purposes

Information From Third Parties

• If you engage us through Upwork, Fiverr, or a similar platform, we may receive your name, contact details, and project information through that platform
• If you were referred to us by another student or client, we may receive your contact information from them for the purpose of following up with you

03 How We Use Your Information

We use the information we collect to:

• Enroll you in a course or mentorship program and deliver the content, coaching, and support that comes with it
• Provide GoHighLevel automation services, virtual assistant services, or other services you've engaged us for
• Verify and process payments made via Moniepoint or other agreed payment methods
• Communicate with you about your enrollment, your project, class schedules, and support requests
• Add you to our student WhatsApp group(s) for class updates, where you've opted in
• Personalize pricing display (e.g., showing an estimated price in your local currency)
• Improve our courses, services, and website based on aggregate, non-identifying trends
• Meet our legal, tax, and accounting obligations

04 Our Legal Basis for Processing

For clients and students located in regions with specific data protection requirements (such as the European Union or United Kingdom), we process your personal information on one or more of the following legal bases:

• Consent — where you've explicitly agreed, such as submitting an intake form or joining a WhatsApp group
• Contract — where processing is necessary to deliver a course or service you've paid for
• Legitimate interest — where we have a genuine business reason (such as improving our services) that doesn't override your rights
• Legal obligation — where we're required to retain certain records for tax or accounting purposes

05 How We Share Information

We share information only with the service providers necessary to run our business, and only to the extent needed:

We may also disclose information where required by law, to protect our legal rights, or to protect the safety of our students, clients, or the public.

06 International Data Transfers

Get Virtual Help serves clients and students across many countries. As a result, your information may be transferred to, stored, and processed in a country other than the one in which you reside, including Nigeria, where our services are based, and other countries where our service providers operate.

Where required by applicable law, we take reasonable steps to ensure your information continues to be protected in line with the standards described in this policy, regardless of where it is processed.

07 Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy — typically for the duration of your enrollment or engagement with us, plus a reasonable period afterward for support, dispute resolution, and legal/tax record-keeping. When information is no longer needed, we take reasonable steps to delete or anonymize it.

08 Your Privacy Rights

Depending on where you're located, you may have some or all of the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information, subject to our legal retention obligations
• The right to object to or restrict certain processing of your information
• The right to data portability, where technically feasible
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details in the Contact Us section below. We'll respond within a reasonable timeframe.

09 Cookies & Tracking

Our website may use minimal cookies or similar technologies for essential functionality, such as remembering your selected currency display. We do not currently use invasive tracking or third-party advertising cookies. If this changes, we will update this policy accordingly.

10 Third-Party Links

Our website and communications may contain links to third-party platforms — including Upwork, LinkedIn, YouTube, and TikTok. We are not responsible for the privacy practices of these external platforms. We encourage you to review their respective privacy policies before providing them with information.

11 Children's Privacy

Our courses and services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

12 Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We'll update the "Last Updated" date at the top of this page when we do. We encourage you to review this page periodically.